We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be unused, in the same condition that you received it in and in the original packaging. If the original packaging is unavailable for return, use similar packaging suitable for fragile shipments. You’ll also need the receipt or proof of purchase.
To start a return, contact us at opiece@oad.archi, marking your e-mail with “Return” and include your order reference. Please note that returns will need to be sent to the following address: Jelgavas iela 42, Riga, LV-1004, Latvia
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return related questions at opiece@oad.archi.
Damages and issues
Please inspect your order upon reception, and if your object is damaged, please reach out to opiece@oad.archi, including images of the damage in the e-mail.
Exceptions / non-returnable items
Certain types of items cannot be returned. We do not accept returns for products purchased in store (on site) at OAD office: Jelgavas iela 42, Riga, LV-1004, Latvia. Unfortunately, we also cannot accept returns on sale items or gift cards.
Certain items or item color variants are available only as made to order (handcrafted on order). That means that product has not been produced yet and will be handcrafted exclusively for each client. We do not accept returns of these products if the item has been dispatched/shipped.
Please get in touch if you have questions or concerns about your specific item.
Exchanges
For product exchange requests, contact opiece@oad.archi, marking your e-mail with “Exchange” and include your order reference number. If you choose to exchange your product for an item of higher value, you will be required to pay the price difference. If you exchange your product for an item of lower value, the price difference will not be refunded.
We accept exchanges for items purchased with a gift card and items purchased as made to order, but we do not accept exchanges for products purchased on sale.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. Your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 21 business days have passed since we’ve approved your return, please contact us at opiece@oad.archi.
