Frequently asked questions
What does handcrafted exclusively to order mean?
Certain items or item color variants are available only as made to order (handcrafted exclusively to order). This means that product has not been produced yet, and will be individually handmade for each client within 4-5 weeks, with full payment taken at checkout.
Will my product appear exactly as shown in the photos, or should I expect slight variations?
Our products are handcrafted, and slight irregularities or differences in appearance compared to the product images are to be expected. Porcelain pieces are produced in limited quantities, and small-batch craftsmanship may cause variations in color tone, reflecting collection's artisan character.
By whom and where are the pieces made?
The Porcelain collection is designed by Zane Tetere-Sulce and crafted in collaboration with Esmeralda Purviske in Riga, Latvia.
I placed an order, but did not get a confirmation. Have you received my order?
We will send you order confirmation along with the invoice for payment within 1 business day. If you have any questions, contact us at opiece@oad.archi.
How can I pay for my porcelain tableware?
Currently we accept only bank transfer payments. We will send you the invoice with payment instructions within 1 business day. Please see payments for more information.
How are my pieces delivered?
We will arrange for shipment of the products to you. Please check the individual product page for specific delivery options. Currently we offer Omniva parcel locker delivery or store pickup options. For special shipping arrangements, reach out to us at opiece@oad.archi.
Where can I pick up my order for free?
After receiving the pickup confirmation email, you may collect your order at the OAD office: Jelgavas iela 42, 6th entrance, Riga, LV-1004, Latvia from 9:30 to 17:30 Monday to Friday.